I have a few scheduled emails I receive from various sources, and they are generated by systems that create them as plain text. Normally that’s fine, as all I have to do is read them. However, if I forward them to someone, I lose the ability to use formatted text or anything else in my reply. It’s all plain text, all of the time.
After living with this annoyance for a while, I finally figured out how to change my reply to use HTML format (which gives me back my formatting options). When you create your reply, go to Format Text to find your formatting options:
The new email will start out as Plain Text, as that’s what the original email was sent as. If you change the setting to HTML, then all your text formatting options are no longer grayed out in the Ribbon Bar.